Warranty

WARRANTY (TIMEPIECES)

This warranty is designed to be fair, transparent, and consistent with international watch industry standards.

C O L N É S timepieces are backed by our manufacturer’s warranty in-country (Switzerland), with local after-sales support available in Singapore through authorized watchmakers. The warranty period begins on the date of purchase or local delivery, typically within one (1) week of receipt.


COVERED MODELS

SENTINEL

  • Two (2)-year warranty covering manufacturing defects in materials or workmanship.
    • Factory Pressure Rating:
      • Certified up to 100 ATM / 1,000 m during initial Swiss manufacturing and casing.
    • Local Bench Testing:
      • Local after-sales water-resistance verification and diagnostic pressure testing are supported up to 10 ATM / 100 m following routine service or inspection.


    DURING THE WARRANTY PERIOD

    • Local Warranty (Singapore):
      • Proof of purchase and warranty card are required.
      • The timepiece will be collected for diagnosis and repair either:
        • In person, or
        • Via courier service, as arranged.


    WHAT THE WARRANTY DOES NOT COVER

    • Battery lifespan (for quartz movements)
    • Normal wear and ageing, including:
      • Scratches to the crystal
      • Scratches to the case or metallic bracelet
      • Discoloration or material changes to non-metallic straps (leather, rubber, textile)
      • Plating wear or peeling
    • Damage resulting from:
      • Abnormal or abusive use
      • Lack of care, negligence, or accidents
      • Impact, crushing, dents, or broken crystal
    • Damage caused by incorrect use or failure to follow operating instructions, including:
      • Using the timepiece beyond its rated water-resistance or engineered capabilities
    • Collateral or consequential damage arising from:
      • Continued use while the timepiece is malfunctioning
      • Mishandling or unauthorized repairs
      • Opening or modifying the movement, hands, dial, gears, gaskets, crown, or batteries by unauthorized personnel

    Any claims beyond the scope defined above are expressly excluded.


    PRECAUTIONARY MEASURES & DUE CARE

    Temperature:

    • Avoid sudden temperature changes (e.g. sunlight followed by cold water immersion).
    • Avoid exposure to extreme temperatures (below 0°C or above 60°C).
    • Do not wear the timepiece in hot baths, saunas, or hot springs, as steam and chemicals may degrade seals and water resistance.

    Magnetic Fields:

    • Avoid strong magnetic sources such as loudspeakers, mobile phones, computers, and other high-intensity electromagnetic devices.

    Shock:

    • Avoid mechanical shocks and impacts, which may damage the movement or case.

    Chemicals & Products:

    • Avoid contact with solvents, detergents, perfumes, cosmetics, and chemicals that may damage:
      • Bracelet
      • Case
      • Gaskets

    Cleaning & Care:

    • Cleaning: Wash the case and bracelet using mild soapy water and a soft cloth, then dry thoroughly.
    • Seawater Rinse: After exposure to salt water, submerge and rinse the timepiece in clean, fresh water and dry completely.

    Water Resistance:

    • Water-resistance ratings are determined through laboratory pressure testing.
    • Real-world use may involve motion, temperature changes, and environmental factors that could compromise water resistance.
    • Water resistance cannot be permanently guaranteed and will be affected by gasket aging, impacts, or crown damage. 
    • Regular inspection and testing are recommended.
    • Never operate the crown or pushers underwater.
    • Always ensure the crown is fully pushed in or screwed down after use.
    • Do not open the timepiece except by an authorized service center.